To send in your faulty item please make sure you have your insurance reference no. or job no.

Please could you ensure that your item is securely wrapped, we would suggest the use of a Jiffy bag for small items and a strong box for larger items.

See Packing Note. Download here Once packaged please then print the PDF Royal Mail label download here and attach to the outside of your secured parcel.

Also please ensure your Job reference number , as per subject line, is written clearly on the package along with your address.

We recommend that you also request a proof of postage receipt or Signed For, from the Post Office so that in the event of loss evidence can be provided of posting.

If we can offer any further assistance orthen please do not hesitate to contact us Tel No. 020 3601 3333.

To book a Courier Collection only then please email or you can send a text Message on +44 7815 946 415 quoting your following details:

Job Reference no

Service Plan Provider

Name and Collection address



Serial No


Date of Collection

For our courier service we use UK MAIL and they can be contacted on 08451 552 552 quoting your job ref no. or Consignment No.

Courier collection can only made between Monday to Thursday 9.00am till 7.00pm we are sorry that we are unable to offer timed collection, but please feel free use the Business Reply Post Office service and Signed For option.

We look forward to receiving your faulty item shortly;